Shipping Policy

Last updated: July 2026

1. Destinations

We ship to 30 European countries. The full list of available destinations is shown in the country selector at checkout.

2. Dispatch

Orders are prepared and dispatched within 24 hours on business days once payment is confirmed (bank transfers: on receipt of the transfer). Orders placed before 16:00 on a business day are typically dispatched the same day.

3. Delivery times and cost

Shipping cost and any free-shipping threshold are calculated at checkout based on the destination country. Typical delivery times are 1–3 business days for France and 2–5 business days for the rest of Europe, depending on the carrier and destination. Delivery times are estimates, not guarantees.

4. Tracking

Every shipment is sent with tracking. You will receive the tracking number by email as soon as the parcel is handed to the carrier, and you can check the status at any time on the order tracking page.

5. Cold-chain and stability

Lyophilized products are stable at ambient temperature for the duration of transport. Follow the storage instructions on each product page upon receipt.

6. Issues on delivery

Please inspect your parcel on arrival. Report transport damage, missing items or a wrong delivery within 48 hours via the contact page, keeping the packaging for inspection. If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment.

7. Customs

Deliveries within the destination countries we serve are shipped from within Europe. Any exceptional customs formalities in non-EU serviced destinations (e.g. Switzerland, Norway, United Kingdom) are handled by the carrier; import duties, where applicable, are the recipient's responsibility.